What does my annual Maintenance and Support Program deliver?
20-20 Technologies’ Maintenance and Support Programs deliver application and catalogue updates, the most up-to-date software information and access to a dedicated team of professionals, ready to address your technical issues by phone, fax, email, or live chat.
Will I get free software updates?
Yes. Software updates are included in the annual maintenance and support fee. They keep you up to date on the latest enhancements, whether technological or functional. Plus you receive the most recent versions of easy-to-use documentation. Additional fees may apply for updates to content, customisation and integration links to other business systems.
Will I get free catalogue updates?
In addition to the free generic catalogues available, you get access to manufacturer catalogues, including appliances, kitchen and bathroom manufacturer specific catalogues home furniture, home office furniture and more.
Is online help available?
Yes. You have access to technical support team via email, and live chat, please contact the support team for further details.
What hours are your support technicians available?
You can reach our seasoned professionals Monday to Friday, from 9 am to 5 pm, by phone, fax, email, or live chat.
Is the support and maintenance plan renewed annually or monthly?
Both, you decide whether to renew every year or every month. We offer plans with various options to suit your business model.
Do I need to have a dedicated IT person for 20-20 Technologies products?
No. Updating software is an easy step-by-step process. Assistance is always available through our technical support team.
What sort of expertise do your technical support team have?
Our technical support team are fully versed in the ins and outs of the industries our products serve. It goes without saying that they are experts in our software, but they also understand the business context in which our solutions operate.