• What is 20-20 FusionFX

    20-20 FusionFX is an easy-to-use kitchen and bathroom design software that seamlessly integrates cutting-edge technology and comprehensive sales management tools.

    This high-end professional sales tool builds on 25 years of industry experience, giving you the power to choose from thousands of manufacturers’ products. In addition, the software’s renowned graphical capabilities let you create impressive presentations and movies.

    What’s more, 20-20 FusionFX produces accurate quotes, orders, invoices and installation guides, providing everything needed to create perfectly designed spaces from start to fabulous finish.
  • Who uses 20-20 FusionFX
    20-20 FusionFX is used around the world by kitchen & bathroom retailers, home builders, interior designers, home improvement centres, independent designers, architects and students.  In fact, 20-20 FusionFX can be used by anyone wishing to bring their design ideas to life with an easy-to-use and intuitive computer-aided design solution.
  • Why should I buy 20-20 FusionFX
    User-Friendly Interface

    Inspired by the popular Microsoft Office™ suite, the stylish 20-20 FusionFX interface makes it easy for users to access the software’s many features. Personalise your on-screen planning space by placing favourite functions in the quick access toolbar and configuring your design tools to suit the way you work.

    Extensive Manufacturers’ Catalogues

    Access the most comprehensive list of manufacturers’ catalogues in the industry. When designing, easily substitute products from other brands or recall favourite product arrangements. Automatic trade and retail pricing lets you instantly generate quotes, invoices and orders, as well as calculate and manage profit margins.

    Ultimate Viewing Power

    Impress your customers with photorealistic 3D presentations. Display several views and work on more than one design at a time, or present your design on a separate customer-facing screen. In addition, add or modify products within any view and see your changes automatically being made throughout the application.

    Complete Tiling and Covering Tools

    Embellish your designs with a wide variety of surfaces, including tiling, flooring, carpeting and wallpaper. Built-in tools let you apply custom patterns, place feature tiles and insert manufacturer-specified combinations. In addition, 20-20 FusionFX automatically validates your choices and calculates the amount of material you will need to cover each respective area.

    Superior Help Always at Hand
    As in Microsoft Office™, 20-20 FusionFX help files are task-driven. Just type in what you want to do and the software will instantly find the function for you. Help files are also regularly updated so, as long as you are online, you will have instant access to the most up-to-date tips and advice.
  • How does 20-20 FusionFX help me?
    Design more easily with 20-20 FusionFX, assisted by a variety of wizards, automated planning and optimisation tools.

    Produce accurately dimensioned and annotated plan and elevation views according to recognised industry standards.

    Enhance designs by importing room layouts, as well as 3D models and materials to represent any object in all areas of the home.

    Instantly produce customer quotes, with all manufacturer items accurately priced, based upon the features and options chosen.

    Benefit from our close relationships with suppliers to the kitchen, bathroom and home improvement industry.
  • What are the recommended operating system requirements for 20-20 FusionFX?
    20-20 Technologies Ltd maintains an operating system support policy with the goal of reflecting Microsoft’s own lifecycle policies, wherever possible.

    In the past, we have undertaken a series of development activities for 20-20 FusionFX which has enabled the software to be awarded successive Microsoft compatibility certifications. Most recently, 20-20 FusionFX has attained ‘Windows 8™ Compatible’ certification. This demonstrates our continued commitment to deliver quality software capable of functioning on the latest available Microsoft platforms.

    Consistent with Microsoft’s own lifecycle policies, customers may well therefore find it necessary to upgrade their operating system prior to the installation of the latest version of Fusion.

    For further details of the latest operating system recommendations please visit the dedicated requirements section of the 20-20 FusionFX Support website.
  • What are the recommended hardware requirements for 20-20 FusionFX?
    20-20 Technologies maintains a policy of making recommendations which generally reflect the type of hardware which is readily available to consumers in the marketplace. Please note that these are not minimum requirements, but it should be taken into account that a reduced performance/user experience is likely when using equipment with a lower specification than that which is stated below. By the same token, these recommendations need not be regarded as an optimum specification. Should a customer’s budget permit, there is no reason why higher specification hardware should not be considered by users of 20-20 FusionFX.

    For further details of the latest hardware recommendations please visit the dedicated requirements section of the 20-20 FusionFX Support website.
  • Does 20-20 FusionFX use actual manufacturers’ catalogues?
    Yes – As well as a wide range of generic catalogues covering a variety of interior spaces, 20-20 FusionFX also gives you fingertip access to more manufacturers’ products than any other design software in the industry, all produced with pinpoint graphical and pricing accuracy. For full details of currently available catalogues please visit the dedicated manufacturers’ catalogues section of the 20-20 FusionFX Support website.
  • How can I purchase 20-20 FusionFX?
    20-20 FusionFX is free to all existing customers who are currently supported. Please refer to the ‘Is the upgrade from 20-20 Fusion to 20-20 FusionFX free for existing customers? FAQ for further guidance.
    New customers should contact our UK Sales Office for further details of the software and to arrange an appointment with your Local Area Sales Manager.
    Phone:   +44 (0)1233 649700
    Email:     uksales@2020.net
  • Is 20-20 FusionFX available internationally?

    20-20 FusionFX is available worldwide and is already deployed in over 25 languages and countries. To find out more about where 20-20 FusionFX is sold and supported locally, please contact our UK Sales Office, or visit the dedicated distributor section of the 20-20 Technologies website:

    Phone:        +44 (0)1233 649700
    Email:          uksales@2020.net
    Website:     www.2020technologies.com
  • Can I try the 20-20 FusionFX software before I buy it?

    Yes, it is possible to trial the software before purchasing. Please contact your 20-20 FusionFX Local Area Sales Manager, or our UK Sales Office for further details:

    Phone:  +44 (0)1233 649700
    Email:     uksales@2020.net
  • If I am on a budget, do I have any purchase options?

    There are three 20-20 FusionFX purchase options available: ‘Foundation’, ‘Premium’ and ‘Ultimate’. Each option includes increasing levels of functionality and is priced accordingly, thereby allowing you to make the correct purchasing decision for your business based upon your budget and requirements.

    For further details regarding the available purchase options, please contact your 20-20 FusionFX Local Area Sales Manager, or our UK Sales Office:

    Phone:    +44 (0)1233 649700
    Email:      uksales@2020.net
  • Do I have to pay any further fees after my initial purchase of 20-20 FusionFX?
    An annual ‘Support & Maintenance’ fee is charged to all customers which entitles them to scheduled new releases of the 20-20 FusionFX application software, updates to their chosen manufacturers’ catalogues and access to our dedicated Customer Support Team via telephone (9am-5pm, Monday-Friday), fax, email and live chat.
  • How long does the program take to install?
    The process for installing 20-20 FusionFX is extremely simple and will only take between 5 and 10 minutes, dependent on the speed of your computer.
  • What are the 20-20 FusionFX training requirements?
    20-20 FusionFX is intuitive, easy to use and designed to be used without the need to read complex instructions or user guides. Its user interface will be instantly familiar to anyone who’s ever used Microsoft Office™, giving the software an instantly accessible feel and making it easy for users to take full advantage of its many valuable features.

    Our exceptional courses offer customers the chance to achieve design excellence through professional guidance and training. With courses tailored to individual skill levels, trainees can learn everything from basic design principles to advanced technical expertise.

    For new customers, our introductory ‘Bronze’ (beginner) one-day training module focuses on the key aspects of 20-20 FusionFX and will provide all the tools needed to get up and running.

    For more experienced users - additional training options are also available - including the 20-20 FusionFX ‘Silver’ (intermediate) and ‘Gold’ (advanced) training modules - each providing tuition on the software’s more advanced tools and techniques, providing every customer a structured route towards design excellence.  

    Tuition generally takes the form of instructor-led classroom training held at a range of venues throughout the UK, but can also be delivered via online learning.

    To further explore your 20-20 FusionFX educational requirements and to find out more about forthcoming training events, please contact our Customer Support Team, or visit the dedicated training section of the 20-20 FusionFX Support website:

    Phone:     +44 (0)1233 635533
    Email:        fusionsupport@2020.net  
    Website:   www.support.2020-fusion.com
  • How can I get assistance when using 20-20 FusionFX?

    Detailed help files have been developed in line Microsoft standards and are fully integrated within 20-20 FusionFX. The software includes a live link to a comprehensive online help system, providing users with structured support in performing a wide range of tasks within the application and ensuring that all guidance is fully up to date. Many areas of 20-20 FusionFX now also include context sensitive help, offering users direct access to targeted assistance on key features and functionality.

    Still can’t find what you’re looking for?  20-20 FusionFX customers also have access to our dedicated Customer Support Team via telephone (9am-5pm, Monday-Friday), fax and email. Alternatively, customers can chat live with a member of the team via the 20-20 FusionFX Support website.

    Phone:        +44 (0) 1233 635566   
    Fax:            +44 (0) 1233 627855
    Email:           fusionsupport@2020.net
    Live Chat:    support.2020-fusion.com
  • Is the upgrade from 20-20 Fusion to 20-20 FusionFX free for existing customers?

    Yes, the upgrade to 20-20 FusionFX is free of charge to all supported customers.

    If you are unsupported, or are not sure of your current status, please contact our Customer Support Team for further details of how to restore support.

    Phone:  +44 (0)1233 635533
    Email:    fusionsupport@2020.net  
  • How and when will existing customers receive their upgrades to 20-20 FusionFX?

    The upgrade to 20-20 FusionFX will be made available to all supported customers via our online download system. This will be a phased process, commencing in March 2013, with all everyone receiving their upgrade by June 2013. If you require further details, feel free to contact our Customer Support Team:

    Phone:  +44 (0)1233 635533
    Email:    fusionsupport@2020.net 
  • What is new in 20-20 FusionFX?
    User-Friendly Interface

    Inspired by the popular Microsoft Office™ suite, the new and stylish 20-20 FusionFX interface makes it easy for users to access the software’s many features.

    All functions are intuitively organised, with related tools and features grouped together logically in order to accurately reflect the workflow of customer management, design creation and presentation, as well as pricing and order management.

    20-20 FusionFX users are also able to personalise their on-screen planning space by placing their favourite functions in the quick access toolbar and configuring their design tools to suit the way they work.

    New Help System

    Detailed help files have been developed in line Microsoft standards and are fully integrated within 20-20 FusionFX. The software includes a live link to a comprehensive online help system, providing users with structured support in performing a wide range of tasks within the application and ensuring that all guidance is fully up to date. Many areas of 20-20 FusionFX now also include context sensitive help, offering users direct access to targeted assistance on key features and functionality.

    Save & Recall View Layouts
    Create and save predefined view layouts that can be recalled quickly and easily at each stage of the design process. Layouts can comprise any combination of views – plan, elevations, perspective, item list, report - and can be configured to be shown on one or more screens – ideal for designing and presenting alike.

    Windows 8 Compatibility
    As a registered member of the Microsoft Partner Network, 20-20 Technologies continuously seeks to develop innovative customer solutions and services based upon Microsoft technologies. As such, their products are routinely submitted for all relevant testing and certification processes, the most recent of which has resulted in the award of the ‘Compatible with Windows 8’ logo for 20-20 FusionFX.
  • What are the 20-20 FusionFX training requirements for existing customers?

    The transition for existing customers will be a relatively simple process and will require minimal training. All of the standard features and tools previously found in 20-20 Fusion are still present in 20-20 FusionFX and continue to function in the same way. The primary difference between the two versions is the new user interface, which will be instantly familiar to anyone who has ever used Microsoft Office™products.

    To help customers become acquainted with the new user interface, the software has a brand new help system (see ‘How can I get help when using 20-20 FusionFX ?’) making it quick and easy to locate familiar features and functions. In addition, a series of training videos will be available on the dedicated training section of the 20-20 FusionFX Support website.
  • Do existing customers need to uninstall their previous version of 20-20 Fusion, before upgrading to 20-20 FusionFX?
    No. It is not necessary for previous versions of 20-20 Fusion to be manually uninstalled; this process will be completed automatically during the installation of 20-20 FusionFX.
  • Will my 20-20 Fusion customer database still be available after upgrading to 20-20 FusionFX?
    Yes – all of your customers and their associated designs will be retained following the upgrade process.

  • Can 20-20 FusionFX open designs originally created using previous versions of 20-20 Fusion?
    Yes – designs created using previous versions of 20-20 Fusion remain fully compatible with 20-20 FusionFX.