"Norcraft, ranked as one of the top 5 cabinetry manufacturers in the USA, recently registered for 20-20 LiveLINQ and is already happy with the time saving results.
Norcraft is a recognized leader in the kitchen and bath industry and represents a comprehensive portfolio of high quality cabinetry lines. Norcraft’s team of over 17 hundred employees supports multiple brands, through manufacturing facilities and regional service centers totaling over a million square feet of production and distribution space. Its sales organization represents over 150 of the industry’s most professional and experienced associates servicing Norcraft’s national customer base of builders, dealers, distributors and specialty home décor centers. With thousands of dealers, the company is always looking for ways to improve customer satisfaction and 20-20 LiveORDER has provided the organization with such an opportunity.
“We asked our dealers to try 20-20 LiveORDER and we have been very satisfied with the results. Our dealers have saved an average of 1-2 hours per day using 20-20 LiveORDER to submit their orders,” said Bob Kerr, Vice President of IS. “20-20 LiveORDER has streamlined the order entry process by eliminating the need to fax. Plus the real time order status updates save our dealers a lot of time. Even our own customer service department has been able to save at least one hour per day by eliminating the need to deal with illegible faxes and telephone inquiries.”
Bob expects the benefits to his organization to increase once they complete implementation of 20-20 LiveLINQ. The full implementation has been delayed in order to update and make changes to their catalog of products. “I know that the full benefits to our organization will come at that point.” he added.
Stay tuned to learn more about Bob and how the 20-20 LiveSUITE products transform Norcraft’s order entry system by saving time, increasing productivity and reducing order entry errors."