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What does my annual Maintenance and Support Program deliver?
20-20 Technologies’ Maintenance and Support Programs deliver application and catalog updates, the most up-to-date software information and access to a dedicated team of professionals, ready to address your technical issues by phone, fax, email, or live chat. Plus you have unlimited access to 2020.net, 20-20 Technologies’ support site and hub for design and manufacturing professionals, which offers FAQs, tips and tricks, downloadable files and the popular user discussion forum. In addition, you can use the portal’s electronic ordering capabilities to streamline your operations.
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Will I get free software updates?
Yes. Software updates are included in the annual maintenance and support fee. They keep you up to date on the latest enhancements, whether technological or functional. Plus you receive the most recent versions of easy-to-use documentation. Additional fees may apply for updates to content, customization and integration links to other business systems.
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Will I get free catalog updates?
In addition to the free generic catalogs available for download, you get access to more than 2,000 free manufacturer catalogs, including appliances, kitchen and bathroom fittings and fixtures, cabinets, home furniture, home office furniture and more.
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Is online help available?
Yes. You have access to technical support agents via email, and live chat, and you can find a great deal of information online at 2020.net, the 20-20 Technologies support portal.
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What hours are your support technicians available?
You can reach our seasoned professionals Monday to Friday, from 8 a.m. to 8 p.m. ET, by phone, fax, email, or live chat.
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Is the support and maintenance plan renewed annually?
Yes, you decide whether to renew every year.
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Do I need to have a dedicated IT person for 20-20 Technologies products?
Do I need to have a dedicated IT person for 20-20 Technologies products?
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What sort of expertise do your technical support agents have?
Our technical support agents are fully versed in the ins and outs of the industries our products serve. It goes without saying that they are experts in our software, but they also understand the business context in which our solutions operate.